The Lookout Blog

Lookout Super User of the Month: Jeff Richmond

We have received an overwhelming number of stories from our users telling us how Lookout has protected their smartphone. To honor you, our best users, we are continuing our series to highlight one Lookout “Super User” every month. We are very excited about our super user this month who was even featured on the Fox 12 Oregon news! If you’ve got a great story to share with us, please email us at superusers-at-mylookout.com.

Lookout Super User: Jeff Richmond

Name: Jeff Richmond

Occupation: Attorney

Location: Willsonville, Oregon

Lookout User Since: November 2009

Device Type: Motorola Droid

Favorite Lookout Feature: Backup of personal data

What do you use your phone for? Managing both work and personal emails, viewing social networks and reading the news

What are some other apps that you can’t live without? Twitter, Google Maps, Facebook

How Jeff Found Lookout

Jeff came across the Lookout application while browsing the Android Market for the most popular apps. He had just gotten the newest Motorola Droid and it was his first smartphone so he was eager to download apps for it. He saw that Lookout had a very high star rating and read through the Market description. Intrigued by all of the useful features that Lookout offered, Jeff decided to download Lookout and try it out for himself.

What Jeff Loves About Lookout

Initially, Jeff downloaded Lookout for the whole set of features, but he especially liked the Anti-virus scans because he felt safe knowing that Lookout scanned every application that he downloaded onto his Droid. But, after using Lookout for a few more months, Jeff’s new favorite feature quickly became the ability to backup photos and contacts.

How Lookout Saved the Day

In December of last year, Jeff and his wife were in their home in Wilsonville, OR about to turn in early for the night. After checking through their mail and placing their cell phones in their charging station in the kitchen, Jeff and his wife went to bed. Around 10:30 that night Jeff thought he heard noises downstairs, but since their golden retriever did not react like he had heard noises as well, Jeff chalked the sounds up as a figment of his imagination. He and his wife woke up the next morning to find that burglars had broken into their house and stolen both of their laptops, cell phones, car keys, his wife’s purse, and his work bag.

After calling the police and reporting the incident, Jeff and his wife proceeded to cancel all their credit cards, and got new cell phones. That night, when he installed Lookout on his new Droid, Jeff was reminded that he had the Lookout application installed on his stolen Droid phone. Jeff went onto myLookout.com and logged into his account. He quickly saw that he had a few new pictures uploaded to his account. It appeared that the burglars who had broken into his house had snapped a few photos of themselves with his Droid camera back at their apartment! Jeff submitted the photos to the local law enforcement, one of which, recognized the thief in one of the pictures. The police officers found the suspect with Jeff’s stolen jacket and deemed that probable cause to arrest the thief. Jeff was lucky to get his jacket and keys (house, car, mailbox, etc) back, but unfortunately the laptop computers and cell phones were still missing.

Months later, Jeff received an email notification from Lookout saying that his phone had been located. He remembered that he had attempted to locate the stolen phone back in December, but the phone was not responding to Lookout. When he went online to check his myLookout account again, he saw that his old Motorola Droid phone had been reactivated with a new phone number and, using the Lookout locate feature, found that it was in another town nearby! Jeff again turned over this information to law enforcement. Though the investigation is still ongoing, Jeff was grateful that Lookout was able to help him in his investigation to get his stolen property back!

Moral of the Story

“I’ve told all my friends and neighbors about this app and it was the first app they downloaded because they wanted to be protected. I recommend anyone who gets a new phone to download this app before they do anything else.”

Do you have a story to share?

Big thanks to Jeff for sharing his awesome story with us. Do you have a super story to share about Lookout? Has Lookout helped you find your lost phone in a trash can, catch a thief or protected you from downloading a bad app? If so, we would love to hear from you! Send your mobile memoir to superusers-at-mylookout.com. If we select your story, you will receive an exclusive Lookout Super User t-shirt and get featured on our blog. Start sending those stories in!